Terms of service
TERMS OF SERVICE
Last updated: 26/08/2026
OVERVIEW
This website is operated by Converting Media Group (Pty) Ltd t/a PurePop (registration number 2021/423705/07). Throughout the site, the terms "we", "us" and "our" refer to Converting Media Group (Pty) Ltd t/a PurePop. We offer this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or content contributors.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree with all of the terms and conditions of this agreement, you may not access the website or use any Services.
Any new features or tools added to the site shall also be subject to these Terms. You may review the most current version of these Terms at any time on this page. The version of these Terms applicable to any order is the version published on this page at the time that order was placed.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and Services to you.
These Terms are subject at all times to the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECT Act"). Where any provision of these Terms is inconsistent with a right conferred on you by either Act, that Act prevails to the extent of the inconsistency, and the remainder of these Terms continues to apply.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent and warrant that you are at least 18 years of age, or that you are using this site with the consent of a parent or legal guardian. You may not use our products for any unlawful or unauthorised purpose, nor may you, in the use of the Service, contravene any law applicable in your jurisdiction, including copyright law. You must not transmit any worms, viruses or code of a destructive nature. A material breach or violation of any of these Terms may result in immediate termination of your access to the Services.
SECTION 2 – GENERAL CONDITIONS
We may, acting reasonably and lawfully, refuse Service to any person. Nothing in this section entitles us to refuse Service on any ground prohibited by Chapter 2, Part A of the CPA or by section 9 of the Constitution of the Republic of South Africa, 1996.
You understand that your content, excluding payment card information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform to the technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service, without our express written permission.
The headings used in this agreement are included for convenience only and do not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
Subject to clause 5.2 and section 11, we are not responsible if information made available on this site is not accurate, complete or current. Material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate or more complete sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information which is provided for reference only and is not current. We may modify the contents of this site at any time, but we are under no obligation to update any information on our site.
Nothing in this section limits our obligations under section 11 or under sections 29, 30 or 41 of the CPA in respect of accurate and non-misleading representations.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. A change in price does not affect any order we have already accepted in accordance with clause 5.2, and any such order will be fulfilled at the price at which it was accepted.
We may at any time modify or discontinue the Service, or any part or content thereof, without notice. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service, save in respect of orders already accepted in accordance with clause 5.2.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online through the website. These products or Services may be available in limited quantities and are subject to return or exchange in accordance with our Refund Policy: https://purepop.co.za/policies/refund-policy
We have made every reasonable effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your device's display of any colour will be accurate.
We may limit the sales of our products or Services to any person, geographic region or jurisdiction, and may limit the quantities of any products or Services that we offer. All descriptions of products and product pricing are subject to change at any time without notice, at our discretion, subject always to clause 5.2 and section 11. We may discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
Nothing in this section limits your rights under sections 55 and 56 of the CPA, which are dealt with in section 13 below.
5.1 VOUCHER AND DISCOUNT CODES
Voucher codes, discount codes and promotional codes may not be combined or stacked. Only one code may be applied per order, and codes may not be used together with any other voucher, discount or promotional offer unless we expressly state otherwise. Where more than one code is entered, only a single code will be accepted at checkout.
We may determine which codes are eligible for use, set the terms and expiry of any code, and withdraw or amend any code at any time without notice. The withdrawal or amendment of a code does not affect any order already accepted in accordance with clause 5.2 to which that code was validly applied.
5.2 ORDERS AND FORMATION OF CONTRACT
The display of any product on this website constitutes an invitation to do business and does not constitute an offer to sell.
When you submit an order and payment through the checkout, you make an offer to purchase the products identified in that order, on these Terms and at the prices displayed at the time of submission.
Any order acknowledgement generated at checkout, including any automated email confirming receipt of your order or receipt of your payment, constitutes acknowledgement of receipt only and does not constitute acceptance of your offer.
A contract of sale between you and Converting Media Group (Pty) Ltd t/a PurePop comes into existence only upon our despatch of a despatch confirmation notice to you in respect of the products concerned. Where an order comprises more than one item, a contract of sale comes into existence only in respect of those items identified in the relevant despatch confirmation notice, and the remaining items continue to be subject to this clause until we either despatch them or notify you in accordance with clause 5.2.1 that we are unable to supply them.
5.2.1 Non-acceptance of an order
We may decline your offer in whole or in part at any time prior to despatch, including in circumstances where:
(a) the products ordered are unavailable, whether by reason of stock depletion, supplier failure or otherwise;
(b) the price, product description, product image, delivery charge or promotional terms displayed contained an inadvertent and obvious error, as contemplated in section 23(9) of the CPA and dealt with further in section 11 below;
(c) we are unable to effect delivery to the address or collection point nominated by you;
(d) we reasonably suspect fraudulent, unauthorised or abusive use of a payment method, customer account, delivery address or promotional code;
(e) the order exceeds any purchase limit we have published in respect of the products concerned; or
(f) the engraving, customisation or intended use requested falls within the scope of clause 12.1.
Where we decline your offer in whole or in part, we will notify you using the contact details you provided and will refund the full amount paid in respect of the affected items to the payment method used, without deduction.
Where we are unable to perform on the ground that the products ordered are unavailable, we will notify you as soon as we become aware of that fact and will refund any payment received within 30 days of the date of that notification, as required by section 46(3) of the ECT Act. We undertake to effect such refunds substantially sooner than the period prescribed.
Nothing in this clause limits, excludes or waives any right conferred on you by the ECT Act or the CPA, and any purported limitation, exclusion or waiver of a right conferred by Chapter VII of the ECT Act is void in terms of section 48 of that Act.
5.3 DESPATCH AND DELIVERY PERIODS
We will despatch orders accepted in accordance with clause 5.2 within [2] business days of acceptance. Engraved and customised orders will be despatched within [5] business days of acceptance. Delivery is ordinarily effected within [1 to 4] business days of despatch.
The periods stated in this clause constitute the period agreed between us for the purposes of section 46(1) of the ECT Act, in substitution for the 30 day period referred to in that section.
Where we have failed to despatch your order within the applicable period, you may cancel the agreement on seven days written notice to info@purepop.co.za, as contemplated in section 46(2) of the ECT Act, and we will refund you in full.
Stated delivery periods are estimates and are subject to the performance of our nominated couriers and collection point operators and to circumstances beyond our reasonable control. Risk in the products passes to you upon delivery to the address or collection point nominated by you.
5.4 COOLING-OFF PERIOD
In terms of section 44 of the ECT Act, you may cancel any transaction concluded through this website, without reason and without penalty, within seven days after the date of receipt of the products.
To exercise this right, you must notify us in writing at info@purepop.co.za, quoting your order number, within the seven day period.
Where you cancel in terms of this clause, you must return the products to us and we will refund all payments made by you, less the direct cost of returning the products, within 30 days of the date of cancellation.
This right is in addition to any other right you may have under these Terms, our Refund Policy, our Warranty or the CPA. This right may not be excluded or limited, and any purported exclusion or limitation is void in terms of section 48 of the ECT Act.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
Orders are accepted or declined in accordance with clause 5.2.
We may limit or decline quantities purchased per person, per household or per order, including orders placed under the same customer account, the same payment method or the same delivery address. Where we decline or vary an order, we will notify you using the contact details provided by you and will refund you in accordance with clause 5.2.1.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store, and to update promptly your account and other information, including your email address, payment method details and delivery address, so that we can complete your transactions and contact you as needed.
For further detail regarding returns, exchanges and refunds, please review our Refund Policy: https://purepop.co.za/policies/refund-policy
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third party tools over which we neither monitor nor have any control or input.
You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third party tools. Any use by you of such tools is entirely at your own risk and discretion.
Any future offering of new Services or features through the website shall also be subject to these Terms.
SECTION 8 – THIRD PARTY LINKS
Certain content, products and Services available via our Service may include materials from third parties. Third party links on this site may direct you to third party websites that are not affiliated with us.
We are not responsible for examining or evaluating the content or accuracy of such third party materials or websites, and we do not warrant and will not have any liability or responsibility for any third party materials or websites.
Please review carefully the third party's policies and practices before entering into any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to the third party.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
Where, at our request, you send certain specific submissions, or where without a request from us you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail or otherwise (collectively, "comments"), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, publish, adapt and distribute those comments for the purposes of operating, promoting and marketing our business and products, in any medium.
We are under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our reasonable discretion to be unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that breaches these Terms.
You agree that your comments will not violate any right of any third party, including copyright, trade mark, privacy, personality or other personal or proprietary right, and will not contain defamatory or otherwise unlawful, abusive or obscene material or any computer virus or other malware. You are solely responsible for any comments you make and their accuracy.
You may withdraw the licence granted in this section in respect of any specific comment by written notice to info@purepop.co.za, and we will cease further use of that comment within a reasonable period, save that we are not required to recall material already distributed.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy: https://purepop.co.za/policies/privacy-policy
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013.
10.1 Website Analytics
We use Microsoft Clarity to understand how visitors use our website. Clarity collects behavioural data such as mouse movements, clicks, scrolls and page interactions, together with device and browser information, using cookies and similar technologies. We use this information to improve the layout, content and overall experience of our site.
This data is processed by Microsoft and stored on Microsoft's servers. For further information on how Microsoft handles this data, please refer to the Microsoft Privacy Statement.
Where your consent is required for this processing, we obtain that consent through the cookie notice presented to you on your first visit to this site. You may withdraw your consent at any time by adjusting your cookie preferences or by contacting us at info@purepop.co.za.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Information on our site or in our advertising may from time to time contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, delivery charges, delivery periods or availability.
Where a displayed price or description contains an inadvertent and obvious error, we will, as contemplated in section 23(9) of the CPA, correct the error in the displayed price or description and take reasonable steps in the circumstances to inform consumers to whom the erroneous price or description may have been displayed of the error and of the correct position. We may thereafter decline any affected order which we have not yet accepted in accordance with clause 5.2, and we will refund you in full.
For the purposes of this section, an error is obvious only where a reasonable consumer would recognise it as an error rather than as a genuine price or offer. We do not rely on this section to withdraw a price, promotion or offer which was genuinely made, and we remain bound by any such price, promotion or offer.
Save as set out above and as required by law, we undertake no obligation to update, amend or clarify information on the site.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, national, provincial or local regulation, rule, law or ordinance; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service. We may terminate your use of the Service for breaching any of the prohibited uses.
12.1 Prohibited Content and Use for Products
Our products must not be used, customised or displayed in a manner that:
Promotes illegal activity: contains, displays or encourages any activity that is unlawful in any applicable jurisdiction.
Encourages violence or hatred: contains or promotes hate speech, violence or discrimination against any individual or group on any ground, including race, ethnicity, religion, gender, sexual orientation, disability or national origin.
Contains sexual or explicit material: contains or promotes sexually explicit or obscene content.
Contains political messaging: contains, promotes or displays political messages, endorsements or propaganda.
Is defamatory or harassing: is defamatory, harassing or otherwise injurious to a third party.
Intellectual property
You are responsible for ensuring that any customisation you request or apply to a product does not infringe the intellectual property rights, including copyright and trade mark rights, of any third party.
Indemnity
Subject to section 14, you indemnify us against any claim, damage or expense, including reasonable legal costs, arising from any customisation requested by you which breaches this clause 12.1 or infringes the rights of a third party.
Right to refuse customisation or sale
We may decline, cancel or reject any order, engraving request or sale prior to despatch where we determine, acting reasonably, that the content, message or proposed use of the product does not align with our brand values, ethical standards or business interests, notwithstanding that the content may not expressly breach the prohibitions set out above. Grounds for such refusal may include, without limitation, content which we consider offensive, controversial or otherwise unsuitable for association with our brand.
Where we decline an order in terms of this clause, we will notify you and refund you in full to the payment method used, in accordance with clause 5.2.1.
SECTION 13 – WARRANTIES AND LIMITATION OF LIABILITY
Your attention is specifically drawn to this section. It limits our liability to you in certain circumstances. Please read it carefully. If any part of it is unclear, contact us at info@purepop.co.za before placing an order.
13.1 Your statutory rights
Nothing in these Terms limits, excludes or waives, or purports to limit, exclude or waive, any right conferred on you by the CPA or the ECT Act, including:
(a) your right in terms of section 55 of the CPA to receive goods that are reasonably suitable for the purposes for which they are generally intended, of good quality, in good working order and free of defects, and useable and durable for a reasonable period;
(b) your right in terms of section 56 of the CPA to return goods that fail to satisfy the requirements of section 55 within six months of delivery, and to receive a repair, replacement or refund at your election;
(c) your rights in terms of sections 43, 44 and 46 of the ECT Act, as reflected in clauses 5.2, 5.3 and 5.4.
Our Warranty applies in addition to, and does not limit, the rights set out above: https://purepop.co.za/pages/warranty
13.2 The website
We do not warrant that your use of this website will be uninterrupted, timely, secure or error free, or that the results obtained from the use of the website will be accurate or reliable. The website and any third party tools accessed through it are made available to you on an "as is" and "as available" basis.
13.3 Limitation
Subject always to clause 13.1, and to the maximum extent permitted by South African law, Converting Media Group (Pty) Ltd t/a PurePop, its directors, employees, agents and suppliers shall not be liable for any indirect, incidental, special or consequential loss or damage, including loss of profit, loss of business or loss of data, arising from or relating to your use of this website or the products, whether in contract, delict or otherwise.
Nothing in this section limits our liability for loss or damage caused by our gross negligence or wilful misconduct, or for any liability which cannot lawfully be limited or excluded.
SECTION 14 – INDEMNIFICATION
Your attention is specifically drawn to this section. It requires you to assume risk and liability in certain circumstances. Please read it carefully.
You agree to indemnify and hold harmless Converting Media Group (Pty) Ltd t/a PurePop, its directors, employees and agents from and against any claim or demand, including reasonable legal costs, made by any third party arising out of your material breach of these Terms, your infringement of the rights of a third party, or your contravention of any law.
This indemnity does not extend to any claim or demand arising from our own breach, negligence or unlawful conduct, and does not apply to the extent that it would constitute a term prohibited by section 51 of the CPA.
SECTION 15 – SEVERABILITY
Where any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
Where you fail to comply, or we reasonably suspect that you have failed to comply, with any material term of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination. Termination does not affect any contract of sale already concluded in accordance with clause 5.2, which shall be performed or dealt with in accordance with these Terms and applicable law.
SECTION 17 – ENTIRE AGREEMENT
These Terms and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals between you and us.
Any ambiguity in these Terms which allows for more than one reasonable interpretation shall be resolved in your favour, as required by section 4(4) of the CPA.
SECTION 18 – GOVERNING LAW AND JURISDICTION
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of South Africa.
You consent to the jurisdiction of the Magistrates' Court having jurisdiction in respect of any proceedings arising from these Terms, notwithstanding that the amount in dispute may exceed the ordinary jurisdiction of that court. This does not limit your right to institute proceedings in any other court of competent jurisdiction, or to pursue any remedy available to you under section 69 of the CPA.
SECTION 19 – CHANGES TO THESE TERMS
You may review the most current version of these Terms at any time on this page.
We may update, change or replace any part of these Terms by posting the updated version on this page, and we will record the date of the most recent update at the head of this document.
Changes take effect from the date on which they are posted and apply only to orders placed after that date. The Terms applicable to your order are the Terms published on this page at the time you placed that order.
SECTION 20 – SUPPLIER INFORMATION AND DISPUTE RESOLUTION
The following information is provided in accordance with section 43 of the ECT Act.
20.1 Supplier details
| Full legal name | Converting Media Group (Pty) Ltd t/a PurePop |
| Legal status | Private company incorporated in the Republic of South Africa |
| Registration number | 2021/423705/07 |
| Directors | Kevin Drew Keersemaker |
| Physical address and address for service of legal documents | Laguna Seca Business Park, Ballito, KwaZulu-Natal, South Africa |
| Telephone | 082 311 6189 |
| info@purepop.co.za | |
| Website | https://purepop.co.za |
20.2 Price, payment and security
All prices displayed on this website are in South African Rand and are inclusive of value added tax where applicable. Delivery charges are displayed separately at checkout prior to completion of your order. The payment methods we accept are displayed at checkout.
Payments are processed by our nominated payment service providers over an encrypted connection. We do not store your full payment card details.
20.3 Description of goods and delivery
A description of each product, including its capacity, materials and features, is set out on the relevant product page. Despatch and delivery periods are set out in clause 5.3. Our returns, exchange and refund policy is set out in our Refund Policy at https://purepop.co.za/policies/refund-policy and our Warranty at https://purepop.co.za/pages/warranty. Your cooling-off rights are set out in clause 5.4.
20.4 Complaints and disputes
Should you have a complaint, please contact us in the first instance at info@purepop.co.za so that we may attempt to resolve the matter with you directly.
SECTION 21 – CONTACT INFORMATION
Questions about these Terms should be sent to info@purepop.co.za
Converting Media Group (Pty) Ltd t/a PurePop Registration number 2021/423705/07 Laguna Seca Business Park Ballito South Africa
Call or WhatsApp 082 311 6189 | 9am to 5pm (Monday to Friday)