Frequently Asked Questions

Do Purepop bottles contain lead?

No. Purepop flasks are 100% lead-free. We use high-quality, food-grade 304 stainless steel and lead-free sealing processes to ensure your hydration is safe and toxin-free.

Can I put other beverages in there besides water?

Definitely! From morning coffee and herbal teas to smoothies and carbonated drinks, your Purepop keeps any beverage at the perfect temperature. Our food-grade stainless steel ensures your drink tastes exactly as it should. no lingering flavours after cleaning.

Can I put my Purepop flask in the dishwasher?

To keep your flask looking its best and performing at its peak, we recommend hand-washing only. While some bottle brands allow lids in the dishwasher, the high heat of a dishwasher cycle can damage the vacuum seal and the soft-touch exterior of our 750ml flasks. For best results, use warm soapy water.

Are Purepop bottles microwave safe?

No. Since Purepop flasks are made of stainless steel, they are not microwave safe. Putting metal in a microwave can cause sparking (arcing) and permanent damage to both the flask and your appliance.

Where can I find the size and dimensions?

You can find the full dimensions, weight, and capacity of our flasks on each Product Page under the Specifications tab.

Do you offer custom water bottles?

Yes! We offer professional name engraving so you can make your Purepop truly yours. Simply select the engraving option on the product page before adding your bottle to the cart.

Is the soft-touch exterior scratch-resistant?

Our soft-touch coating is designed for comfort and grip, but it can be scratched by keys, drops, or rough surfaces. Treat your Purepop with care to maintain its sleek, matte look.

Do you have any physical stores?

We don't have physical retail locations at this time. You can shop our full collection of 12+ colours and custom engraving options right here on our website.

How long does engraving take?

We’re fast! Custom name engraving is processed in less than 24 hours, so your personalised Purepop ships out just as quickly as our standard bottles.

Product Care

How do I clean my Purepop flask?

To keep your flask in top condition, hand-wash only. Use warm, soapy water and a bottle brush for the interior. Let all parts air-dry completely before storing to keep them fresh.

For a deep clean, mix a tablespoon of bicarbonate of soda (baking soda) with warm water and let it soak overnight. Scrub gently with a bottle brush the next morning, and it’ll be as good as new. Alternatively use boiling water with a splash of vinegar and let is soak overnight.

There are brown spots on my flask. Is it rust?

Don’t worry, it’s not rust! It’s just mineral buildup. You can easily remove these deposits by scrubbing with a bicarbonate of soda and water mixture. Your 304 stainless steel interior is built to stay corrosion-free.

General Questions

Is shipping free?

We offer free shipping on all orders within South Africa for purchases at or above R750. Please check our shipping policy for full details on eligible orders.

How long does delivery take?

Delivery times typically range from 1-3 business days, depending on your location. Once your order has been shipped, you will receive a tracking number to monitor your parcel’s progress. Click here

How do I request a refund?

If you're not satisfied with your purchase, please contact our customer service team within 7 days of receiving your order. We'll guide you through the return process and issue a refund once the returned item is received in its original condition.

What do I do if my product has a defect?

We stand by the quality of our products. If you find a defect in your purchase, please get in touch with us immediately. We will assess the issue and offer a replacement or a full refund, depending on the situation.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. If your order hasn't been processed or shipped yet, we will do our best to accommodate your request.

Do you ship internationally?

Currently, we only offer shipping within South Africa. We hope to expand our shipping options in the future.

How do I track my order?

Once your order has been dispatched, you'll receive an email with a tracking number and a link to track your parcel, alternatively track your order here. If you have any issues tracking your order, feel free to reach out to us.

What payment methods do you accept?

We accept a variety of payment methods, including credit and debit cards, as well as online payment options like PayFast and Yoco for a secure and smooth transaction.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible. We can make changes to the address before the order is processed or shipped, but once it’s on its way, we may not be able to update the address.

Do you offer bulk or wholesale pricing?

Yes, we offer bulk and wholesale pricing for large orders. Please contact us directly for more details.

Want to return something?

Visit our returns page

Can't find what you're looking for? Contact Us.

If you have any questions or need a hand with anything, feel free to email, call, or WhatsApp us — we’re always happy to help and will get back to you as soon as we can.

Converting Media Group (Pty) Ltd. t/a Purepop
CIPC Registration: 2021/423705/07 |VAT Registered

Call or WhatsApp 082 311 6189 | 9am–5pm (Mon–Fri)
email. info@purepop.co.za