Frequently Asked Questions
How do I track my order?
Check your email: A confirmation email is sent as soon as your order is placed. Once your order leaves our warehouse in Ballito, a second email follows containing your tracking number and a link to monitor the delivery. If neither email has arrived, please check your spam or promotions folder.
Log in to your account: If you created a PurePop account at checkout, log in and open "My Orders" to view the current status of your order. This will display as Processing, Shipped or Delivered, along with an estimated delivery date once the parcel has been collected.
Follow the tracking number: Your tracking number can be entered on on our tracking page for live updates on the location of your parcel and its expected delivery date. Please note that tracking information typically becomes available a few hours after collection, so allow until the end of the day before making further enquiries.
Contact us: Should you require further assistance, please contact us and a member of our team will reach out.
How long does delivery take?
Delivery times depend on your location and the shipping option selected at checkout. Standard delivery takes 1 to 4 business days, while economy delivery takes 3 to 5 business days. Once your order has been dispatched, you will receive a tracking number by email. You can also track your order here.
How do I return or exchange an item?
Should you not be satisfied with your purchase, please contact the PurePop customer service team within 30 days of receiving your order. Full details are available on the returns and exchanges page. A refund will be issued once the returned item has been received in its original condition.
What do I do if my product has a defect?
Should your flask have a manufacturing defect, please complete the form on the returns and exchanges page. You will be asked for your order number and details of the fault, and attaching clear photographs will help the team assess the claim without delay.
Once the defect has been confirmed, you will be offered a replacement or a full refund, with return shipping arranged at no cost to you.
What payment methods do you accept?
Checkout is processed through PayFast and Stitch, two of South Africa's most trusted payment gateways. The following methods are available:
- Card: Visa and Mastercard, credit or debit
- Digital wallets: Apple Pay, Google Pay and Samsung Pay
- Bank payments: Instant EFT, Capitec Pay, Absa Pay, Nedbank Direct EFT and PayShap
- Scan to pay: SnapScan and Zapper
- Buy now, pay later: Payflex, MoreTyme and Stitch Pay Later
Your preferred method is selected at the final step of checkout. All payments are encrypted and processed by the gateway, which means your card and banking details are never stored on the PurePop website.
Do you offer corporate orders with logos?
Yes. Custom laser engraving is available across the full PurePop range and is well suited to staff gifting, client gifts and branded event merchandise. Logos, wordmarks and custom text can all be engraved, with a proof provided for approval before production begins. Full details, pricing and minimum order quantities are available on the corporate engraving page.
Do you have any physical stores?
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Are you a South African company?
Yes. PurePop is a South African brand based in Ballito, KwaZulu-Natal, trading as Converting Media Group (Pty) Ltd.
We started in a garage in August 2025 with 60 flasks, the business now ships from its own warehouse in Ballito. All orders are packed and dispatched locally.
Our flasks are manufactured overseas to specifications we set, as insulated drinkware is not currently produced in South Africa at all.
Every other aspect of the business is based here. Stock is quality checked, engraved, packed and dispatched from our Ballito warehouse, and packaging, printing and marketing are sourced from South African suppliers wherever possible.