We offer free shipping on all orders within South Africa for purchases at or above R750. Please check our shipping policy for full details on eligible orders. Orders under R750 ship for a flat fee of R120.

Delivery times typically range from 1-3 business days, depending on your location. Once your order has been shipped, you will receive a tracking number to monitor your parcel’s progress. Click here

If you're not satisfied with your purchase, please contact our customer service team within 7 days of receiving your order. We'll guide you through the return process and issue a refund once the returned item is received in its original condition.

We stand by the quality of our products. If you find a defect in your purchase, please get in touch with us immediately. We will assess the issue and offer a replacement or a full refund, depending on the situation.

If you need to change or cancel your order, please contact us as soon as possible. If your order hasn't been processed or shipped yet, we will do our best to accommodate your request.

Currently, we only offer shipping within South Africa. We hope to expand our shipping options in the future.

Once your order has been dispatched, you'll receive an email with a tracking number and a link to track your parcel, alternatively track your order here. If you have any issues tracking your order, feel free to reach out to us.

We accept a variety of payment methods, including credit and debit cards, as well as online payment options like PayFast and Stitch with BNPL options for a secure and smooth transaction.

If you need to change your shipping address, please contact us as soon as possible. We can make changes to the address before the order is processed or shipped, but once it’s on its way, we may not be able to update the address.

Yes, we offer bulk and wholesale pricing for large orders. Please contact us directly for more details.

We don't have physical retail locations at this time. You can shop our full collection and custom engraving options right here on our website.

No. Purepop flasks are 100% lead-free. We use high-quality, food-grade 304 stainless steel and lead-free sealing processes to ensure your hydration is safe and toxin-free.

Definitely! From morning coffee and herbal teas to smoothies and carbonated drinks, your Purepop keeps any beverage at the perfect temperature. Our food-grade stainless steel ensures your drink tastes exactly as it should. no lingering flavours after cleaning.

To keep your flask looking its best and performing at its peak, we recommendhand-washing only. While some bottle brands allow lids in the dishwasher, the high heat of a dishwasher cycle can damage the vacuum seal and the soft-touch exterior of our flasks. For best results, use warm soapy water.

No. Since Purepop flasks are made ofstainless steel, they arenot microwave safe. Putting metal in a microwave can cause sparking (arcing) and permanent damage to both the flask and your appliance.

You can find the full dimensions, weight, and capacity of our flasks on each Product Page under the Specifications tab.

Yes! We offer professional name engraving so you can make your Purepop truly yours. Simply select the engraving option on the product page before adding your bottle to the cart.

Our soft-touch coating is designed for comfort and grip, but it can be scratched by keys, drops, or rough surfaces. Treat your Purepop with care to maintain its sleek, matte look.

We’re fast! Custom name engraving is processed in less than 24 hours, so your personalised Purepop ships out just as quickly as our standard bottles.